This is a courtesy translation. The German version is legally binding.

General Terms and Conditions

Last updated: April 2026

1. Scope

These General Terms and Conditions (T&C) apply to all orders placed via the www.surprisecalendar.at website.

2. Contracting party

i-factory — Michael D. Garrigosa Laudongasse 4/1/12
1080 Wien, Österreich
Email: i-factory@i-factory.at
GISA number 39477644 · WKO member 0313294 · Tax number 062887682

3. Conclusion of contract

The presentation of our products does not constitute a legally binding offer but an invitation to place an order. By clicking “Add to cart · €...” and then completing payment via Stripe, you submit a binding offer. The contract is concluded when you receive our order confirmation by email.

4. Personalization & printing

Because our calendars are produced individually according to your specifications (photo, title, layout), they are goods made to customer specification.

Uploaded images are checked automatically before processing. We reserve the right to refuse orders containing prohibited content (violence, erotic content, illegal material, material that infringes copyright).

5. Prices and payment

All prices are in euros and include 20 % VAT. Payment is made by credit card or other payment methods available via Stripe. Shipping costs are shown transparently during checkout.

6. Delivery

Once payment has been received, your calendar is produced and shipped within 8 to 10 working days. Delivery within Austria is carried out by our shipping partner.

7. Right of withdrawal

Important notice: For goods made to customer specification (personalized calendars), there is no right of withdrawal pursuant to § 18 para. 1 no. 3 of the Austrian Distance Selling Act (FAGG) once production has started.

Until print production begins (usually within 24 hours of receipt of payment), orders can be canceled by email to office@surprisecalendar.at.

8. Warranty

The statutory warranty provisions apply. In the event of production defects or transport damage, we will send you a free replacement calendar after consultation. Please report defects within 14 days of receipt.

9. Retention of title

The delivered goods remain our property until paid for in full.

10. Data protection

Information on how we process your personal data can be found in our privacy policy.

11. Final provisions

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Should individual provisions of these T&C be invalid, the validity of the remaining provisions remains unaffected.

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Frequently asked questions

Choose between single-image mode (one background image for all doors) or multi-image mode (an individual image per door). Upload your own photos or pick from our design library. Adjust position and zoom, optionally add a title, and put the calendar in your cart.

We accept JPG, PNG and WebP images. For the best print quality we recommend images of at least 2000x1500 pixels. Uploads are automatically checked for appropriate content.

As long as your order is not yet in production, you can contact us to make changes. Once production has started, changes are unfortunately no longer possible.

Production takes 3-5 working days. Shipping within Austria takes another 2-3 working days. Express shipping is available for an extra charge.

We accept credit card (Visa, Mastercard), PayPal, Klarna (pay by invoice), EPS and SEPA direct debit. All payments are processed securely via Stripe.

Since every calendar is made individually, cancellation is only possible within 2 hours of placing the order, provided production has not yet started.

Our calendars are printed on premium 350g/m² cardboard. The doors open easily and stay firm. The print quality matches professional photo printing.

The surprise calendar measures 30cm x 22cm and is perfect for hanging up or standing. The 10 doors are generously sized for surprises.